Thanks to you, we attended The Webby Awards to proudly accept the People’s Voice Award for Services & Utilities in Mobile Sites & Apps! Here’s Dashlane CEO Emmanuel Schalit’s 5-Word Acceptance Speech.
Love Dashlane – and very happy with the award. Continue to wait for a biometric authentication option into Dashlane… that my client http://www.bio-key.com can supply!
Re: Biometric authentication, we do support fingerprint scanners on Android and iOS devices. We also support U2F YubiKeys and authenticator apps for two-factor authentication. I’ll bring up your idea of expanding out biometric support.
That’s great. The YubiKey has the normal token issue – you have to have it with you – unlike my fingerprint which I rarely forget! BIO-key’s SideSwipe reader works with Windows & is well priced at $39.99 on Amazon, Jet, B&H and many other sites. Please keep us posted! I like the idea of having something more than just a password to protect my passwords!!!!
Not so much in this old man’s corner. I have worked with software on Mainframes, micro’s and mini’s since 1984. But never resulting in the unexplainable happenings I get out of Dashlane. I’m still with it because I’ve paid for Premium through the end of this year. And because it may be more of a pain to transition to another app. So I limp along with exceptions from day to day, somehow hoping it will get better. I’s a lead-pipe cinch that I won’t get any younger.
I’m very sorry to hear you’re running into some issues with Dashlane. Do you mind explaining the “unexplainable happenings” you see? We’d be more than happy to get to the bottom of this for you. You can reach us here via email or live chat: https://support.dashlane.com/hc/en-us/requests/new
I forsome reason paid twice for the same account. I asked your company to refund the second charge for $39.95 when I discovered it. They have refused to refund me the second (double charge to the exact same email) because they told me that I had not discovered this issue in 30 days! What customer service! Not happy. Kindly refund the second charge from my credit card.
Hi Charan, sorry about this. I’ll personally look into your request and work with our Support team on a resolution. Please keep an eye on your inbox. We’ll follow up with you there.
Now THAT was an acceptance speech! – Tell me, who was the speech writer? – As far as the Dashlane program itself …. I’ve used it for years and love it! – It has always worked as promised and has never let me down! – Thanks!
We love you right back. 🙂 In terms of the supported apps, it’s up to the app’s developers to integrate Dashlane’s API into their product in order to auto-login and auto-fill. We’ve reached out to several apps ourselves, but we really rely on our users to express interests to the developers of their favorite apps. If Dashlane isn’t supported, make sure you send them an email asking for Dashlane autofill support! 🙂
I, too, have reached the age where it’s damned difficult to keep up with Security etc. we love Dashlane! It always works and doesn’t need a degree in IT to manage.
Well deserved Congrats to you guys ! I’ve been using Dashlane for some time now. Love it. Have told many friends about it as well. A handful of them use it now also. The rest of them remain too skeptical. I’ll have to pass this new info on to them to ally their fears. But, of course, like they said in Cool Hand Luke ‘some men you just can’t reach.’
Awesome team Dashlane. It feels fabulous to be using your app ever since you launched your first beta version. You and we have come a long way since. A little longer to go before you rethink ‘why a password’… All the best
Kudos, Congrats, Well-Deserved!
On behalf of Team Dashlane, THANK YOU!!! 😀 We really appreciate it.
Congratulations!. I tell everyone how easy and useful this is.
Thanks Jerilyn! The Dashlane Team can’t thank you enough for your support!
Glad to see my vote validated; I tell everyone who will listen: Dashlane!
Thank you sooo much Sarah! Keep spreading the word for us! 😉
Love Dashlane – and very happy with the award. Continue to wait for a biometric authentication option into Dashlane… that my client http://www.bio-key.com can supply!
And we love you back, David! 🙂
Re: Biometric authentication, we do support fingerprint scanners on Android and iOS devices. We also support U2F YubiKeys and authenticator apps for two-factor authentication. I’ll bring up your idea of expanding out biometric support.
That’s great. The YubiKey has the normal token issue – you have to have it with you – unlike my fingerprint which I rarely forget! BIO-key’s SideSwipe reader works with Windows & is well priced at $39.99 on Amazon, Jet, B&H and many other sites. Please keep us posted! I like the idea of having something more than just a password to protect my passwords!!!!
Worked fine for awhile now doesn’t work at all. Have removed it from my sign in.
Hey Lawrence! Sorry to hear that. Can you send us an email with more details? We’ll help you get Dashlane up and running again. Email us here: https://support.dashlane.com/hc/en-us/requests/new
My Dashlane works fine and is a godsend for an old man who forgets what day it is!
Not so much in this old man’s corner. I have worked with software on Mainframes, micro’s and mini’s since 1984. But never resulting in the unexplainable happenings I get out of Dashlane. I’m still with it because I’ve paid for Premium through the end of this year. And because it may be more of a pain to transition to another app. So I limp along with exceptions from day to day, somehow hoping it will get better. I’s a lead-pipe cinch that I won’t get any younger.
Hi E. Dean,
I’m very sorry to hear you’re running into some issues with Dashlane. Do you mind explaining the “unexplainable happenings” you see? We’d be more than happy to get to the bottom of this for you. You can reach us here via email or live chat: https://support.dashlane.com/hc/en-us/requests/new
I forsome reason paid twice for the same account. I asked your company to refund the second charge for $39.95 when I discovered it. They have refused to refund me the second (double charge to the exact same email) because they told me that I had not discovered this issue in 30 days! What customer service! Not happy. Kindly refund the second charge from my credit card.
Hi Charan, sorry about this. I’ll personally look into your request and work with our Support team on a resolution. Please keep an eye on your inbox. We’ll follow up with you there.
Now THAT was an acceptance speech! – Tell me, who was the speech writer? – As far as the Dashlane program itself …. I’ve used it for years and love it! – It has always worked as promised and has never let me down! – Thanks!
Hey James!
All the credit goes to Emmanuel for that one. 😉 Anyway, we should thank you! We really appreciate your kind words and continued support. +
I love Dashlane. Your only sore spot is your list of supported apps. Why such a small and insignificant list?
Hi Vito!
We love you right back. 🙂 In terms of the supported apps, it’s up to the app’s developers to integrate Dashlane’s API into their product in order to auto-login and auto-fill. We’ve reached out to several apps ourselves, but we really rely on our users to express interests to the developers of their favorite apps. If Dashlane isn’t supported, make sure you send them an email asking for Dashlane autofill support! 🙂
Thanks
Well worth the purchase for the upgrade to have on all devices! Thank you Dashlane – well done!
Thanks Sandy! Your support is means the world to us.
I, too, have reached the age where it’s damned difficult to keep up with Security etc. we love Dashlane! It always works and doesn’t need a degree in IT to manage.
Well deserved Congrats to you guys ! I’ve been using Dashlane for some time now. Love it. Have told many friends about it as well. A handful of them use it now also. The rest of them remain too skeptical. I’ll have to pass this new info on to them to ally their fears. But, of course, like they said in Cool Hand Luke ‘some men you just can’t reach.’
Super! Reliable, simple, creative
Awesome team Dashlane. It feels fabulous to be using your app ever since you launched your first beta version. You and we have come a long way since. A little longer to go before you rethink ‘why a password’… All the best
Nice! Im happy w Dashlane
Thanks for the kind words Raul! 🙂
Have used Dashlane for several years. It ended a lot of frustration in my life. Have never had a problem. Congratulations on the award!!!